Frequently Asked Questions
Find answers to common questions about Chums fashion and services.
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure the perfect fit.
When will my order ship?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information as soon as your package leaves our warehouse.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock sold-out items?
Many of our popular styles are restocked. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.
Are your materials sustainably sourced?
Chums is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that adhere to fair labor standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.